SERVICE DESIGN Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201722 January 2017
SERVICE DESIGN How we could improve luxury car retail by Emil Kotomin Posted on 3 May 201631 May 2016
SERVICE DESIGN What if instead of selling pianos we were selling access rights? by Emil Kotomin Posted on 20 April 2016
SERVICE DESIGN How commercial airlines could improve customer experience by Emil Kotomin Posted on 5 April 20164 April 2016
BRANDING Do Consumers Become Increasingly Miserable? by Emil Kotomin Posted on 31 January 201628 March 2016
BRANDING A Word is Not Enough: Why The Future Belongs To Sincere Brands by Emil Kotomin Posted on 16 March 201516 March 2015
