SERVICE DESIGN Digital Ecosystems Take Over the Service Industry; Are You Ready? by Emil Kotomin Posted on 12 December 201812 December 2018
BRANDING Evolve or Die: How Traditional Retailers Could Disrupt the Game to Remain Relevant by Emil Kotomin Posted on 30 May 2017
SERVICE DESIGN Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201722 January 2017
SERVICE DESIGN How the collaboration of business and public sectors could transform our parks by Emil Kotomin Posted on 10 April 20161 May 2016
SERVICE DESIGN How commercial airlines could improve customer experience by Emil Kotomin Posted on 5 April 20164 April 2016
SERVICE DESIGN What if hospitality embraced digital? by Emil Kotomin Posted on 20 March 201620 March 2016
