BRANDING 3 Rules of customer-centric PHYSICAL environments by Emil Kotomin Posted on 31 January 20175 February 2017
SERVICE DESIGN Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201722 January 2017
BRANDING 3 Rules of customer-centric communications by Emil Kotomin Posted on 16 January 20175 February 2017
SERVICE DESIGN Trees, houses & hotels: how Alphabet inc. could enter the physical realm by Emil Kotomin Posted on 4 June 201622 January 2017
SERVICE DESIGN How we could improve luxury car retail by Emil Kotomin Posted on 3 May 201631 May 2016
SERVICE DESIGN How we could improve journeys to and from airports by Emil Kotomin Posted on 22 April 2016
SERVICE DESIGN What if instead of selling pianos we were selling access rights? by Emil Kotomin Posted on 20 April 2016
